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Frequently asked questions
How long does it take to get a response?
We aim to respond within 24 hours on business days. Urgent issues are prioritised.
Can I track the status of my request?
Yes — once logged in, visit your dashboard to see all your support tickets and any replies from our team.
My order hasn't arrived — what should I do?
First, check your order status in 'My Orders'. If it's been shipped but hasn't arrived within the expected window, open a support ticket under 'Order issue'.
I received the wrong or damaged item. What now?
We're sorry to hear that. Open a ticket under 'Order issue' with a photo and your order number and we'll resolve it promptly.
How do I report a seller or suspicious listing?
Use the 'Report' category in the form above. Provide as much detail as possible and our moderation team will investigate.
